General Inquiries

General inquiries cover partnership opportunities, product information, account questions, billing, and non-technical support. To ensure rapid handling, please include the following in your message:

• Your organization name and a primary contact
• A concise description of your inquiry and the desired outcome
• Preferred contact method and time window
• Relevant reference numbers, if applicable

Primary contact channel: [email protected].

Subject line templates for faster routing:

• General Inquiry – [Company Name] – [Topic]
• Partnership Opportunity – [Company Name]
• Billing Question – [Account ID]

Developer Submissions

Akebu welcomes high-quality integrations, apps, and extensions that extend the platform’s capabilities. To expedite evaluation and onboarding, provide comprehensive information as outlined below. Submissions missing required details may be returned for clarification, which could extend processing time.

• Company name and primary developer contact (email and phone)
• Name of the app or integration and a brief overview
• Intended platform(s) and target audience
• Technical details: authentication method, APIs used, data scopes, rate limits
• Security and privacy: data handling, encryption, compliance (e.g., GDPR, CCPA)
• Documentation: user guide, API reference, sample code, SDKs
• Privacy policy and terms of use for the app or integration
• Deployment plan and support model (SLAs, support contact)
• Timeline for submission and any milestones

Submission instructions: email [email protected] with the subject line “Developer Submission – [Your Company] – [App/Integration Name]”. Attach or link to:

• README or overview document
• Technical architecture diagram
• Test accounts or sandbox access instructions (if applicable)
• Privacy policy and any terms of use

Next steps: upon receipt, Akebu’s platform engineering and partner success teams will review the materials and respond with questions or an onboarding plan. We may schedule a call to discuss requirements and integration timelines.

Response Times

Akebu is committed to timely, reliable communication. Our response times reflect the complexity of the inquiry and the diligence required to respond accurately.

• General inquiries: Acknowledgement within 2 business hours; initial substantive response within 1 business day during standard hours (9:00–17:00 UTC, Monday–Friday).
• Developer submissions: Acknowledgement within 1 business day; detailed feedback or requested information within 2–5 business days, depending on scope and integration readiness. High-priority submissions will be escalated as appropriate.
• Security or regulatory concerns: Immediate acknowledgement with explicit prioritization and escalation to the security and compliance teams.

Business hours are observed in UTC. If you contact us outside these hours, we will timestamp your message and respond at the start of the next business day. Expect ongoing updates at key milestones.